Hot water is considered part of human comfort, like electricity, gas, heating. It serves for daily needs.
There are rules for the supply of utilities, sanitary standards, which state what standard the temperature of hot water in an apartment should be. All this is regulated by law. What should be the temperature standard for hot water in the apartment?
Basic norms
The standard for the temperature of hot water in the apartment is set by SanPiN. This indicator can be at the level of 60-75 degrees. There are also other rules:
- at least 60 degrees - in open heat supply;
- not less than 50 - closed;
- no more than 75 - for both systems.
It is this standard for the temperature of hot water in the apartment that must be observed. This is necessary in order to completely eliminate harmful bacteria and viruses. But if the indicator is set above 55 degrees, then there is a risk of getting burned. Because of this, hot water is used together withcold.
The standard for the temperature of hot water in an apartment in winter does not differ from the set figure. Residents should be in control. If this does not meet the standards, then it is important to contact the competent authorities in a timely manner to resolve the issue.
And temperatures above 75 degrees lead to breakage of the plastic section of the water supply, which is found in many modern apartments. Deviation includes even a slight increase or decrease in performance. There must be a minimum, even if communications and heating equipment are old. The standard for the temperature of hot water in the apartment is indicated in the contract concluded between the client and the service provider.
Why is temperature control important?
Temperature control is an important necessity. Failure to comply with the rules leads to consequences:
- bacteria breeding: with low temperatures, bacteria develop very quickly, which is harmful to humans;
- burn: Extremely hot water causes damage to the skin, which makes it important to comply.
It is for these reasons that the temperature of hot water in the apartment should be normal. The norm allows ensuring the rights of citizens.
Reasons for drop in temperature
Although there is a standard for the temperature of hot water in an apartment, there are still reasons why a decrease in temperature is possible:
- emergencies inplumbing or communications;
- perform prevention and repair of network communications.
When carrying out such events, hot water is turned off, which does not affect the quality of life of people. But there are norms where the maximum shutdown time is indicated:
- 8 hours per month;
- no more than 4 consecutive hours;
- no more than 1 day in case of an accident.
If the deadlines have been extended, then a recalculation of payment for services is required. You need to reduce the amount by 0.15%.
Regulation check
Utility services must comply with the hot water temperature standard in the apartment. The general provision of the document includes the rules for checking compliance with the standards. Residents need to be able to check the water temperature. If there are deviations, then you need to file a claim. The water test procedure includes the following steps:
- you need to open the tap, and let the water drain for about 2-3 minutes, during this time the cooled liquid will be eliminated;
- then you need to pour water into a special glass;
- you must immerse a sensitive thermometer with a scale of 100 degrees into the container;
- you should wait for the thermometer to heat up, after which the readings are recorded.
Although the temperature standard is in a wide range, there may be some deviations. During the day, the indicators differ by 3 degrees, and at night up to 5. For every 3 degrees, a tariff reduction of 0.1% is required.
Where should I go?
If deviations from the norms were noticed,then you need to apply to the housing and communal services. When the cause lies in an accident, the dispatcher will notify you of the duration of the repair work. If there are no reasons for lowering the temperature, then an application should be drawn up and submitted.
Consideration of complaints from the population is carried out quickly. To be sure that the application is considered, you need to write its number, as well as record the time of the call, the name of the person who accepted the claim. With the persistence of a person, measures must be taken to restore the temperature of the water. If it is not more than 40 degrees, then the tariff should be like for cold water supply.
What to do if the water is of poor quality?
The temperature is set according to SanPiN. The document also indicates other norms that ensure the quality of human life. The water should be clear, without taste or smell. Services are charged, so if something does not fit the norms, you need to complain. Where should I go if the water is of poor quality?
Consumers need to do the following:
- should call the emergency service, telling about the receipt of low-quality water, after which you need to ask the dispatcher for the registration number of the application;
- within a few days, an inspector from a company or housing department should come, who draws up an act on the non-compliance of water with proper quality;
- if there is no engineer, then you should call an employee of the house management company or neighbors and draw up a document in which everyone signs.
The finished document has legal force, therefore, an application is drawn up on its basis. The complaint should be written in almost the same way as for temperature. It is necessary to write an application for the head of the housing inspectorate, indicating the regulatory legal acts and the time for consideration of the document. Only as a reason it is necessary to designate "poor-quality water".
After that, a response from the inspector should come, and you can wait for the solution to the problem. The collective application significantly speeds up the review procedure, so the water quality will soon be restored.
Filing a complaint
In case of violation of consumer rights, a claim is made. It is necessary to write it in a generally accepted way, in a neat and legible handwriting. It is important to indicate to whom the application is intended. Usually the document is drawn up for the head of the management company, which is the supplier of water.
Be sure to indicate all the facts: calls, appeals to employees with applications, visits to the management company. Written complaints are de alt with much faster, so the results from them will be noticeable soon. It is necessary to save the drawn up acts, documents. All this will come in handy if there is inaction on the part of the service provider.
When is recalculation needed?
The temperature standard for hot water in an apartment in summer does not differ from generally accepted rules. Due to deviations, the value must be changed for the period during which the rights of the consumer were violated. There are principles for paying utility bills thatfixed by the Decree of the Government of the Russian Federation. There you can also find information about the provision of low-quality services, and the rules for their payment.
Hot water must flow smoothly, and with the proper temperature, quality. Recalculation is made when the deviation from the norm is 3 degrees. And this applies to the increase and decrease in temperature. The cost of the service should be reduced by 0.1%. If the indicator is less than 40 degrees, then the service is paid as for cold water.
Reduce the cost for days or hours, if water was supplied, in the following way:
- number of days must be divided by the number of days in a month;
- the resulting amount should be multiplied by the tariff.
The answer will be the amount that is considered a discount for the supply of low-quality water. These simple tips will help you deal with all issues. Such problems must be solved boldly, because personal money is paid for them. Consumer requests are usually satisfied and the supplier improves the quality of service.
