Kirby, according to many, is different from most other manufacturers of vacuum cleaners. Moreover, it is often called completely unique. In a world where customer service seems to have gone awry, Kirby still seems to be proud of what she does. Its home care systems are renowned for their reliability, quality and high performance. The company's factories are located in Cleveland, Ohio and Andrews, Texas. Thus, all appliances are made in the United States. But what exactly can Kirby vacuum cleaners offer customers today?
Producer in brief
The company was founded by Jim Kirby, an incorrigible inventor who never gave up on his dream of making a living from his ideas. He made a number of inventions that are still used today, and received more than 200 patents throughout his life. But Jim Kirby's most famous achievement was, and still is, his vacuum cleaning system.
Although he began designing vacuum cleaners in 1906, their production did not begin until after the First World War. In 1925, Kirby introduced the Vacuette Electric to the world. It was an early version of the vacuum cleaner,which is still produced today, with a removable handle and attachments that can be used in hard-to-reach places. Over the years, a large number of models have been created.
Kirby is a division of Scott & Fetzer, which in turn is part of billionaire Warren Buffett's Berkshire Hathaway holding.
Products
Unlike other manufacturers of home care systems, Kirby only produces one model at a time, updating it approximately every 3 years. The third generation of these American "miracle vacuum cleaners" began production in 1990 and continues to this day.
The first model of the latest generation was the Generation 3 vacuum cleaner. It was the first to introduce TechDrive Power Assist, designed to reduce user effort by 90% when moving the device back and forth.
Kirby G4 is an excellent vacuum cleaner that replaced the G3, which differs from it in a number of improvements. The unit features a smoother drivetrain and a stronger build. The model is equipped with the advanced Micron Magic Filtration filtration system, which is several years ahead of the competition. The vacuum cleaner had a plastic fan that could break if metal got inside. Therefore, starting with the G5, the Kirby began to be equipped with Kevlar propellers.
Kirby G5 and earlier model are very similar. As for performance, the difference between them is negligible. However, there are changes. The most significant feature of the Kirby G5 vacuum cleaner is the propeller made of almost eternal Kevlar. Externally, the device is alsochanged a little. The vacuum cleaner has become more rounded and modern. Some instruments have taken on a different look. The brush magnet has moved to the opposite side.
Kirby Gsix differs in that this model was equipped with a HEPA filter (up to 0.01 microns) for the first time. Since this high-quality cleaning significantly reduces airflow, the vacuum cleaner has undergone design changes that have managed to maintain its performance. Another change affected the appearance. The year of manufacture of the device began to be affixed to the handle.
Kirby Ultimate is a little more powerful than the Gsix. In addition, the brush roller has been improved to better pick up pet hair.
Kirby Ultimate Diamond Edition is still one of the most popular models among Kirby users. The reason for this lies in the fact that this is the only modification that comes with a 2-speed motor. In addition, it is equipped with a more powerful motor. This is a great feature for anyone with hardwood floors and rugs or who needs to do some gentle cleaning. The problem with Kirby vacuum cleaners is that due to the high power, small mats will simply be sucked in. This is very annoying. The Diamond model avoids this by simply switching the vacuum cleaner to low power. It's enough to clean the rug, but it's not high enough to suck it in.
In the Kirby Sentria vacuum cleaner, Kirby redesigned the look to make it more modern and added an LED light (removing theneed to change light bulbs). At the same time, the weight of the model was reduced by half a kilo. The handle and belt tensioner were made of plastic, but there were no problems in connection with this, since the material turned out to be quite durable. The style of the head bumper and the design of accessories has been changed. All the instruments of the previous models have retained their compatibility, but the new ones are slightly different. Thus, Sentria is the most powerful and lightest of all Kirby modifications.
The Kirby Sentria ll has the same modern look, although the style and colors of the new model have been changed. The LEDs and weight remained the same as the original. The biggest change is the brush's stiffer bristles for longer life and deeper carpet cleaning than previous models.
Purchase recommendation
For those users who are thinking about buying a cheap supermarket vacuum cleaner with only a few years of service life, owners recommend purchasing the Kirby Vacuum or Kirby G4 Vacuum models. They cost about the same, but clean much better and last much longer.
For those on a budget, the Kirby G5 is a good choice. This is one of the best selling models and is equipped with a durable Kevlar fan that will last a very long time.
Allergy sufferers are advised to purchase Kirby Gsix or later. They all use HEPA filters, Kevlar fans and offer the same performance as older models.
SoThere are obvious differences between the different versions of the Kirby, but the most significant of these are age and color. In this case, the time factor does not matter much, because the durability of the vacuum cleaner is very long.
Currently produced by Kirby Avalir. Some model features that make the system easy to use include:
- combining the functions of 12 different devices, which eliminates the need to maintain an entire fleet of cleaning equipment;
- availability of an extensive set of nozzles that allow you to easily clean cracks, ceilings, walls, stairs, upholstery and all types of floors;
- lightly shampooing both small stains and the whole room;
- TechDrive system makes it easy to move the vacuum cleaner with 90% less effort;
- foot control eliminates the need to bend over;
- The ability to stop the brush roller turns the device into a straight-through suction vacuum cleaner, which is ideal for cleaning both hard floors and delicate carpets;
- LED light illuminates even the darkest corners.
Suction power
This side of the Kirby vacuum cleaners, according to reviews, is the most powerful. Users can set the height of the floor contact point using the pedals located on the front wheels. Tests have shown that Sentria II and Avalair have the highest suction power of all Kirby models - about 195 m3/h. The machine is equipped with two brushes connected to the motor by means of a belt:soft, for cleaning carpets and paths, and hard, designed to collect pet hair.
According to its characteristics, "Kirby" is significantly superior to other vacuum cleaners. For example, compared to the "Daison", it has twice the diameter of the suction pipe, and the suction power and airflow are more than 3 times higher than the competitor's data. Although these figures fall as the dust container fills up, they still remain twice as high.
Input power
The power consumption of the vacuum cleaner depends on how it is used. For example, during normal operation, Sentria consumes about 630 watts. The brush roller speed reaches 4000 rpm. If a hose is used, power consumption is increased to 710W.
Dust collector
User can purchase 6 disposable Kirby ALLERGEN bags. Only these bags will fit the G10D (F style) unless a converter is used to allow older bags to fit. The pack volume is 7.5L and can easily withstand up to 6 months of use.
Efficiency of the filtration system
Sentria/Avalair models provide air filtration at different levels. First, the bags filter out most of the smallest dust particles. Secondly, the HEPA filter prevents particles larger than 0.1 microns from leaving the vacuum cleaner.
Weight and dimensions
Because aluminum and polymers are used in the design of the vacuum cleaner, its weight compared to moreold models has decreased and is about 9 kg. The dimensions of the device in cm are 109 x 38 x 38. The significant weight of the device is one of its main drawbacks.
Warranty
This is where things get complicated. The user receives a 3-year warranty only if he buys the product from one of the official distributors or dealers, having passed the mandatory home demonstration procedure. If you purchase this product online, you will not receive any warranty. It only applies to users on the owner registration card filled out at the time of purchase. The warranty does not cover consumable items such as dust bags, belts, and lamps. In the event of a breakdown, the distributor will replace the defective part. You will only pay shipping costs.
Also, you can purchase a lifetime vacuum cleaner recovery plan for a small amount. This will allow for a small fee to send it to the factory for a complete repair, including the replacement of broken and worn parts and the polishing of metal surfaces. When returned, the vacuum cleaner will look like new.
The company's website contains a lot of useful information, including a tutorial video, user manuals and access to purchase parts, dust bags and filters.
The average life of a Kirby vacuum cleaner is 25 years. The device ranks first in reliability and manages with a minimum number of repairs, far ahead of its closest competitors in this indicator.
Accessories
Vacuum cleaner "Kirby" reviews are praised for the packagean extensive range of accessories. Along with the standard brushes, nozzles and adapters, there is also a turbo brush, atomizer, accessories for sanding, polishing, cleaning and washing parquet, cleaning carpets and furniture, stairs, clothing, car interiors, walls, ceilings, curtains, lampshades, as well as accessories to turn the vacuum cleaner into a portable device. There is a nozzle for filling with air and blowing off (in reverse mode) toys, mattresses and other inflatable objects. The number of accessories for Kirby is 3 times more than, for example, for a Dyson vacuum cleaner.
Accessibility
The model has many additional features. The device allows you to wet clean carpets with a quick-drying washing liquid, has a powerful LED headlight that allows you to see the surface being treated, and can be transformed into a portable version.
Ease of use
The vacuum cleaner has features that increase its functionality. These include height adjustment, TechDrive Power Assist, which helps move the device with ease and the 10m (or optional 15m) cord. Noise level is average.
Cost
The price of the Kirby vacuum cleaner is one of the hottest points in the discussion of the company's products. According to the manufacturer, its simple business model (demonstration at home) ensures that every user learns everything they need to know about all the features of the product. According to reviews, Kirby employees in most cases will offer something for free (for example, shampoo forcarpet or parquet wax) if they are allowed to enter, since many do not like the presence of strangers in their homes. The presentation usually lasts 2-3 hours. The performance begins as soon as the distributor crosses the threshold of the house. All his actions carefully follow a certain plan drawn up long before the meeting, and, according to reviews, the price of the Kirby washing vacuum cleaner will surprise you very much: more than 175 thousand rubles. This cost can be reduced if you give away your old vacuum cleaner in return. A good negotiator can bring down the price of a brand new Kirby Sentria II to "only" $60,000. However, you can get a similar product for much less if you buy a new or used device online and then send it to the manufacturer for an upgrade.
Benefits
The advantages of the Kirby vacuum cleaner, according to reviews, are numerous. There are many aspects that should be mentioned to demonstrate the functionality of this machine. The fact that the vacuum cleaner provides an extremely powerful airflow that guarantees constant suction is often mentioned in the reviews about the work of the Kirby. The machine is designed to last across a variety of surfaces, ensuring optimal contact with parquet, tile, laminate, carpets, rugs and upholstery.
Reviews of the Kirby Sentria II vacuum cleaner model note the TechDrive function, which makes it easier to move the device. It is not a self-propelled system that will drag the user along, but it does keep moving according to speed anddirection of movement of the vacuum cleaner. This is especially useful when cleaning large areas such as the living room, bedroom or attic, which tend to take longer. To turn on TechDrive, you must either press the drive pedal or the D button. You can turn off the mode with the N button, which will put the car in neutral mode.
The washing system that comes with Kirby vacuum cleaners is also called excellent by user reviews. It is able to clean carpets and small rugs without making them wet, which ensures fast drying. Thus, the vacuum cleaner not only collects accumulated dirt and dust, but also refreshes fabrics, giving them a brighter look, and eliminates unpleasant odors that can cloud the cleanliness of the house.
Like most other Kirby vacuum cleaners, the Sentria II is equipped with HEPA filters that effectively reduce air pollution from dust and debris from carpets. Therefore, a home cleaning system can be expected to perform well above average while keeping rooms free of bacteria, mold and allergens that potentially threaten the he alth and well-being of the family living in it.
In terms of construction, the Sentria II is made from durable aluminum, making it much more durable, making it more resistant to heavy use, as well as the ability to withstand the occasional bumps that are inevitable when cleaning under furniture, beds and chairs. The height of the vacuum cleaner is adjustable, which provides greater versatility and allows people of different heights to use it. This is especiallyIt is convenient if different people are engaged in housekeeping. The vacuum cleaner can easily adjust in height to another person. With a cord length of 10 m as standard and 15 m as an option, it is enough to clean the second floor of the house without removing the plug from the socket on the ground floor.
According to reviews, Kirby Sentria II is slightly lighter than other models, which makes it easier to maneuver and reduce fatigue from using a vacuum cleaner. With accessories such as a dust brush, upholstery tool, crevice tool with detachable brush, and wall and ceiling tools, you can use the right tool for the job. And the LED headlight will brightly illuminate even the darkest corners, making work much easier.
Flaws
Despite all the advantages, the home care system is not without some drawbacks. First of all, customer reviews of Kirby vacuum cleaners note that they support only one motor speed. This means that the user does not have to choose between more efficient and faster modes of operation, which would be very convenient for proper carpet cleaning.
Another disadvantage of the Kirby vacuum cleaner, according to owners, is problems with suction power, which can weaken over time. According to some customers, the machine becomes inoperable after an average of 9-13 months. According to real reviews, the tension belt often fails on the Kirby vacuum cleaner. This is a huge disappointment, given the high cost of the machine. Inexpensive models last longer and provide good performance for at least 2 years.
Finally, the loud noise generated by the vacuum cleaner is another disadvantage. According to customer reviews, "Kirby" sounds like a coffee grinder. This is very disappointing, especially since much cheaper and less technologically advanced models are much quieter.
And, finally, the price of the Kirby vacuum cleaner in Russia, according to reviews, is its main drawback. Although it corresponds to its cost in the US, it is clearly overpriced. The price may vary from distributor to distributor. However, the following guide will reduce it significantly.
Negotiation Guide
As soon as Kirby's Miracle Vacuum Cleaner salesman enters the house, prepare for psychological warfare. Users are advised to first talk with their family members. It is necessary to determine who will take the lead in conversations, negotiations, etc. It is important to show authority and calmness if there is a firm intention to buy a vacuum cleaner 3 times cheaper. Here is a step by step script:
You can not immediately let the seller into the house. They are trained to deal with this situation. You can say that the ban on sales agents in the house is fundamental, or defend the inviolability of personal living space. In no case should you say that the house is a mess.
Kirby salespeople usually work in pairs. They will try to buy an invitation to enter with a free product or a discount. At this stage, there are two options: allow thementer (if there is an intention to buy an American "miracle vacuum cleaner") or not. Distributors may even claim they will leave and never come back, which is not true, since you can always request a presentation from Kirby.
Once they are in the house, restrictions should be set. You can't let them roam all over the place. This is important because it increases the power of the homeowner and demonstrates who is in charge here and in charge of the negotiations.
Sales agents will offer a short product demo. A relatively small carpet should be chosen. Large ones take time and allow Kirby salespeople to understand what's really going on. It must be remembered that the intention to really buy a vacuum cleaner should be carefully hidden.
Just like buying a used car, find what you don't like about the device and complain about it. The best method is to complain about back pain, emphasizing the heavy weight of the vacuum cleaner, which is the Kirby's weak point. The reviews recommend criticizing the less reliable plastic parts (all new models have them) and the complexity of the system, which takes time and energy to learn how to use it. This tactic will halve the ambitions of sales agents, expressed in monetary terms.
The proposed price of the Kirby vacuum cleaner, according to reviews, will be in the range of 90-115 thousand rubles. You need to feign resentment (which most probably will not be difficult). The price will drop by several tens of thousands, and negotiations usually stop at about60 thousand rubles.
Having reduced the cost of the vacuum cleaner to this level, we need to turn to a good scenario. For example, call someone (a friend, a neighbor, or maybe an adult child) and ask how much their Kirby costs. The answer should be something like this: they got it for $400 on Ebay. The seller will say that they have no guarantees, no recovery plan. But what does the plan have to do with it if the difference is 35 thousand rubles? If you have a smartphone, you must also use it. You need to go online and show them a site with a great deal. You can talk about how friends managed to buy a vacuum cleaner for $100, talk about the latest competing models (for example, the Dyson), or how bad the economy is in the country, about your next vacation, and how you will need then money. You should portray disagreement with your household. As a result, depending on how well all of the above was done, according to customer reviews, the price of the Kirby vacuum cleaner can be reduced to 40 thousand rubles. At this stage, you will either have to buy it or abandon this idea completely.
Criticism of the company
Kirby's sales and marketing practices have been publicly criticized in the past. In addition, the company has been subject to scrutiny by various consumer protection agencies. These organizations received many complaints about the sales practices used by Kirby's distributors. Many calls came from older consumers who found it difficult to fend for themselves when salespeople knocked on their doors. Edition of the Wall Street Journallisted examples of such scenarios. A couple spent more than 5 hours getting rid of 3 Kirby vendors they let into their home, and a woman suffering from Alzheimer's disease was sold 2 Kirby vacuum cleaners, each costing her $1,700.
In addition, the company filed a lawsuit with accusations of selling used models under the guise of new ones. According to the prosecution, this is confirmed by the sale of duplicate or replacement registration cards of the "original buyers".
Kirby maintains that it is not responsible for the actions of its salespeople, which it refers to as independent contractors. Its "Distributors' Code of Ethics" contains 12 principles, which include maintaining high standards of conduct, honesty and sincerity in dealing with customers, other distributors and company employees. Kirby also trains its salespeople in direct selling law and requires them to resolve complaints within 24 hours at the risk of ending relationships.
In conclusion
Despite some shortcomings of the American Kirby vacuum cleaner, reviews call it reliable and efficient, with generally good performance, with sufficient suction power, airflow and an advanced HEPA filtration system that allows the home to be a clean and safe place to all family. Washing system, convenient TechDrive and LED headlight, as well as a large number of accessories that are included in the kit, will leave owners satisfied with their purchase. Moreover, eachthe authorized model comes with a 3-year warranty to protect the interests of the user, and a lifetime factory renovation plan can be purchased.
