The sofa is one of the main pieces of furniture in any apartment. They rest on it during the day, seat guests. If you have several rooms, then you need more than one sofa. After all, it is often used not only for relaxation, but also for sleep. There are models that, in addition to the lower drawer for linen, are equipped with a side table. You can hide a lot of things in it. The Askona company is one of the largest manufacturers and sellers of furniture. What kind of feedback is received on the quality of goods and customer service?
Ascona Company
Ascona was founded in the early 90s of the last century. It is engaged in the development and production of bedding and furniture, including beds, sofas, mattresses, linen.
Under the leadership of the American concern Leggett & Platt, springs for mattresses are manufactured. Folding mechanisms help to produce Swedish specialists.
"Ascona" has a well-promoted website, which helps to attract customers. An extensive network of selling organizations has been formed, with a huge number of consultants and managers.
Ascona orthopedic mattresses
"Ascona" produces various orthopedic mattresses. One of them - "Victory", was created on an independent spring block. It has 550 springs per bed. The average firmness of this mattress will suit many people.
Elastic polyurethane softens the coconut fiber that is inside. The height of the mattress is 20 cm. From above it is covered with a layer of cotton jacquard impregnated with a special agent. It removes moisture, helps maintain a natural microclimate, removes the electrostatic field. The mattress has a reinforced perimeter that allows it to keep its shape longer.
Ascona sofas
Usually orthopedic mattresses are sold with beds or separately. Specialists of the Askona concern have created a sofa bed with a similar type of mattress. The result was an orthopedic sofa "Ascona". User reviews say that it is comfortable to sleep on at night. A wide bed and an anatomical mattress allow you to have a good rest. And during the day, the assembled sofa is compact. It is comfortable to sit or relax on. Transformation mechanisms help to change the shape of a piece of furniture. They make it easy to fold and unfold the Ascona sofa bed.
Reviews of many buyers say that they like Ascona products. They buy children's beds and sofas for the family andrecommend them to their friends and acquaintances. Many people like orthopedic mattresses and pillows. Consumers note that the products have been used for several years, and their appearance has not changed at all. Customers claim they wake up refreshed. Back pain is gone, sleep is improving. Consumers thank the company's employees and hope to continue cooperation with the company in the future by purchasing sofas made by the Ascona manufacturer.
Reviews are negative
The purchase of Ascona furniture did not bring joy to everyone. Customer reviews also indicate that the ordered goods are not delivered on time. Managers beg to be patient a little, and this continues for several months. At the same time, the contract indicates the amount that the supplier will have to pay to the buyer for storing his order in the warehouse for one extra day. This is a thousand rubles. There are no reviews that such an amount was actually paid to someone, that is, when delivered late, no one was given a thousand rubles per day of delay.
It happens that company managers act inattentively or try to deceive a buyer who wants to purchase sofas made by Ascona. Reviews tell of cases where the price turned out to be significantly higher than indicated in the catalog. Buyers will know about it after they have made the first payment. Can't get money back. It remains to pay the required increased amount or donate the money paid earlier to the company. The difference in price may exceed the original price quoted for the Ascona sofa bed!
Reviews of manyconsumers indicate that the specified warranty period is a fiction. In fact, the company does not guarantee anything and is not responsible for the quality of its products.
Reviews from other customers indicate that the products were delivered on time. It seems that the quality of service at various points of sale varies significantly. Here the quality of delivered products is of great importance. If it satisfies the buyer, then there are no problems. And when defects and breakdowns are detected, the company's employees do not respond as needed.
There are complaints about product quality. Buyers say that when assembling the sofa, its parts cling to the base. The risk of tearing the tissue at the points of contact increases. It is very difficult to assemble such a sofa.
Damage resulting from assembly is not considered a marriage, money is not returned for a faulty Ascona sofa.
Reviews from some buyers suggest that the product falls apart after a few weeks. The bottom of the back collapses, the legs fall off, the eco-leather breaks through from mechanical damage.
Many users complain about the strong unpleasant smell from the mattress. It doesn't fade for several months. It is not possible to return it to the manufacturer, because he does not want to return the money.
The company does not respond to calls to change or repair the Ascona bed or orthopedic sofa.” Reviews say that sometimes, instead of the ordered model, they bring another, “what was.” If the buyer complains, then he is offered to producereplacement at your own expense. That is, unload, transport the received piece of furniture, load, transport, bring in and fold the new one yourself!
Ascona sofa adjustment
Special attention in customer reviews is given to the assembly and the ability to adjust individual elements.
Fastening in wooden parts takes place in several stages. There are two types of holes for this: round and oblong. According to the technology, the connections are first set in oblong, and then they are fixed in round.
"Specialists" from "Ascona" expose only longitudinal connections, and then not directly, but obliquely. Because of this, it is impossible to unscrew the screws. In addition, their heads are knocked to the side. It looks like they are "twisted" with a hammer. The purpose of the lye under the fasteners remained a mystery to buyers.
Appeal to the company at various levels does not bring any result. These sofas keep falling apart because they can't be repaired.
Warranty service and repair system
Find and see the result of its activities manages a small number of consumers. Often all the work comes down to drawing up an act of defects, which are soon rejected for some fictitious reason.
According to buyers, the service and after-sales support is almost non-existent.
It is impossible to buy a new part to replace a broken one after receiving a refusal in warranty repair, because sellers do not offer them separately. And the warranty service does not selltoo, because it's none of her business.
It is possible to call the sellers, in principle, but they promise to answer in 10 or even 20 days. And so several times in a row. Part of dissatisfied customers with this form of communication disappears. Almost no one who left writes reviews that he managed to finally achieve a solution to the problem. More often people say that they will never contact this company again and advise others not to do this.
Straight and corner sofas
All sofas from "Ascona" can be divided by shape into straight and corner. Usually, both types of products are developed within the same model. Corner ones differ in that they have a continuation on one of the sides, protruding forward. Often it can be installed on one side or the other, depending on the location of the room and the sofa.
The advantage of such models is the original appearance in the assembled state and a large sleeping area - in the disassembled. The side part is added to the central one, forming a single whole with it. Customers like the sofas produced by Askona. Reviews indicate that many choose the corner.
Let's consider various models of Ascona furniture and reviews on them.
Sofa "Karina"
One of the most bought and popular among the company's products is the sofa Carina ("Ascona"). Feedback from many buyers speaks of the joy and convenience brought by the purchase of this furniture. People like the opportunity to choose the most suitable model (straight, angled, with a small couch). However, not allliked the sofa "Karina" ("Ascona"). Customer reviews indicate that often the main sofa cover differs significantly in color from the armrests, canapes, backs, decorative pillows. This fact can be regarded as an original design decision. But this is not observed on the demo models in the catalog. Therefore, in most cases, buyers are not satisfied with this option. They turn to the managers of the company with the requirement to make a replacement. And then it turns out that according to the norms of production, such a difference is allowed and is not considered a marriage. So buyers are forced to use what they got. Therefore, for many, the sofa Carina ("Ascona") evokes unpleasant associations.
User feedback suggests that critical posts on the company's website are quickly deleted and their authors blacklisted so that they can no longer express negative opinions.
Users face another problem a couple of weeks after purchase, when the Karina sofa (Ascona) starts to creak. Customer reviews indicate that the creak is getting stronger every day. This happens even when no one is jumping or jumping on the couch. It is comfortable to sleep on it, but it is undesirable to roll over in a dream. Again, creaking is not considered a marriage, judging by the information in the passport. But who thinks when buying a new sofa, and even not cheap, that he will face this problem soon after purchase?
Sofa "Antares" ("Ascona")
The appearance of the Antares sofa is beautiful. noblecolors, original stitching of the cover, a large drawer for linen and various things. You can buy a straight or corner sofa "Antares" ("Ascona"). Customer reviews complain about the strong unpleasant smell of cheap paint that the sofa emits. It doesn't go away for several months. Because of this, it is impossible to sleep not only on the sofa, but also in the room. Claims of buyers, of course, remain unaccepted by the company.
Galaxy sofa
Many buyers complain about the purchased sofa Galaxy ("Ascona"). Reviews say that there are crooked seams in the center of the cover, rolled edges, the ribs of the mattress are not reinforced.
The products do not have a passport, so it is impossible to find out what such an anatomical Ascona sofa is made of. Reviews indicate that, despite the existence of an act on the replacement of the cover, no one brings it for several months.
Buyers describe their many months of ordeal for the delivery of sofas of this model, to eliminate deficiencies. They regret that it is uncomfortable to sit on it. Sensation as if the seated person is sliding off the seat. There are no positive reviews for this sofa. It is probably not in vain that it was discontinued.
Conclusions
As you can see, sofas manufactured by Ascona enjoy an ambiguous reputation. Feedback notes:
- poor service;
- delivery delays;
- incomplete product packaging;
- delivery of different models that were ordered;
- poor assembly (maybe that's why the frame is shipped alreadyassembled, causing other problems)
- the frame cannot be lifted up the stairs in a private house;
- a large number of operating bans that do not give a chance to win a case against the company in court;
- bad warranty service;
- no service after purchase.
