Good furniture must meet many consumer needs, but there are basic indicators without which the manufacturer will not be able to sell their products. These include quality, modern design, value for money and after-sales service. Furniture production is a multi-stage process. Companies that rely only on the production and wholesale of products often win more than manufacturers who decide to cover all stages: from production to furniture assembly at the end customer. Mebel-Via is a company that manufactures, sells, delivers and assembles furniture.
About company
Mebel-Via is positioning itself as a furniture manufacturing factory. Workshops, warehouses for finished products and administrative resources are located in the Moscow region. This allows the company to be in sufficient proximity to its main target audience, to respond flexibly to consumer requests and retail chain challenges.
The main difference of TM "Mebel-Via" from competitors in the furniture market is that the factory sells its products exclusively through an online store. There are no salons in the physical dimension,which reduces the selling price of finished furniture. The cost of the final product does not include an additional amount to cover the maintenance of exhibition space, salaries of sales staff, intermediary services, etc.
All products are certified and hygienically registered in accordance with Russian and international standards. Own service constantly monitors the quality of finished products. In total, the company produces more than 80 types of furniture of different categories.
Assortment
The entire product range is divided into categories produced by the Mebel-Via factory.
Description of products by main sections is as follows:
- Upholstered furniture. The category includes straight and corner sofas, armchairs-beds, compact couches, sofas. The entire range of upholstered furniture is equipped with unfolding mechanisms.
- Cabinet furniture. The most extensive product category. Here are sets of furniture for the bedroom, living room, hallway, office, nursery. You can purchase both a set and individual items, making a set according to your own taste and discretion.
- Kitchens and dining groups. The buyer is offered a large selection of kitchen sets, dining groups and separate positions of tables, chairs, stools, kitchen sofas and corners.
- Bedroom furniture. Following consumer demand, the company "Furniture-Via" offers several sizes of beds for furnishing a bedroom (double, single, children's, frame,with different bed lengths), separate bed bases and mattresses. When choosing a bed, you can pick up the rest of the furniture for the room.
- Cabinets. Storage systems are offered with hinged doors, compartments, shelving. Focusing on the standard dimensions of manufactured furniture, you can choose a wardrobe for an apartment, arrange individual modules into a single composition, choose your own unique wardrobe that will fully match the design of the room.
- Sale of inventory leftovers. This section contains various furniture that has not yet found its buyer. It's just as good quality as the rest. There is an impressive discount on the leftovers.
The manufacturer is interested in the quick sale of products, so there are always discounts on Mebel-Via. Consumer reviews say their availability was often the deciding factor in buying.
Negative about upholstered furniture
Upholstered furniture is always in demand and consumers are often looking for sofas, beds and armchairs. These items are presented in a wide range in the company that produces "Furniture-Via". Customer reviews were divided both in terms of quality, and in matters of delivery and assembly. Negative reviews warn that sofas may have poor quality upholstery, although when ordering it was indicated what kind of upholstery it should be. Some buyers report seat sagging after only a few days of use. Many did not like the smell of the furniture that was brought in, which did not disappear for several days.
Alsoa large number of buyers had to independently take measures to improve the assembly of the structure, otherwise the sofa or bed threatened to fall apart into its constituent elements. There are indications that in some cases, when assembling furniture, there were extra parts, and someone complained about an incomplete assembly kit. Those who could not get a full-fledged sofa due to a missing part sometimes waited several weeks for it to appear in their home, trying unsuccessfully to get through to Mebel-Via.
Reviews with a plus sign
Positive reviews are full of gratitude to the manufacturer for a successful purchase. It was in this company that many managed to buy a compact-sized sofa for an affordable price. The fast and high-quality work of the assemblers is noted, there are positive reviews about the delivery made within the specified time. Almost all reviews note that the cost of furniture, in particular sofas and beds, is very pleasant, this made it possible for buyers to purchase from the manufacturer not one item, but several at once.
What I didn't like about cabinet furniture
A large number of offers of cabinet furniture makes the store in demand. Mebel-Via has mixed reviews for its products. Buyers who left reviews on the Web about their purchases and impressions of the company's work indicate that a large number of promotions and discounts put the Mebel-Via factory in one of the first places in the priority of considering proposals. But, facedwith the work of the enterprise and the delivery service, everyone has to participate in a lottery with two lots - lucky or unlucky.
Those who are unlucky with cabinet furniture talk about the shortage of delivered furniture, the frequent absence of many fittings. There are cases when the facade and internal parts of furniture sets were of different colors, often the furniture was not delivered on time, and delivery delays totaled several weeks. Loyal reviews of marriage concern the internal surfaces of tables, cabinets, low-quality fittings from TM "Mebel-Via".
About good
Positive aspects and characteristics of cabinet furniture are no less than negative ones. They tell a story about a well-made product, praise the delivery service, pay a lot of attention to the assemblers, who skillfully and quickly do their job. A large number of buyers note that a successful purchase helped to save finances, nerves and time. I didn't have to go shopping and talk to a lot of sellers, trying to find a table, cabinet in the hallway or a children's corner.
"Furniture-Via" (soft, cabinet) evokes a lively response from buyers, since the manufacturer promises good quality, and explains the low cost by the absence of overhead costs. Delivery is carried out by a partner company, perhaps the manufacturer should pay attention to the work of a logistics group or establish its own.
Bedroom sets
The factory produces a large linebedroom sets. Their sizes, complete set, color scale give the chance to choose the option corresponding to all inquiries of the buyer. It is not necessary to purchase all the proposed items included in any kit at once. You can choose individual pieces of furniture from different sets and create your own composition. Natural colors and trendy design characterize Lucia furniture.
There are no reviews ("Via-Mebel" has certificates for all its products) for complete sets. Most of the ratings are given to individual pieces of bedroom furniture: beds, wardrobes, bedside tables. Good reviews are given for orthopedic mattresses, choice of bed lengths and variety of design options.
Negative feedback on delivery, frequent cases of incomplete fittings, slats and low-quality materials used in production. There are many complaints about unstable bed legs, which can lead to injury.
Pros and cons of kitchen sets
Kitchen furniture sets at the factory are made in large quantities, the range is diverse in size, colors, content and configuration. For consumers, it is very important to solve the issue of kitchen furniture in one fell swoop, especially in urban conditions of lack of time for a long choice. A kitchen set, a dining room group, stools, corners, benches are offered to be bought on the Mebel-Via.ru website.
Customer reviews indicate that the ability to purchase interior items in this way is convenient, simple and fast. A positive aspect is the variety of sizes and designs, the ability to select a set, a system of discounts and promotions for goods.
The negative reviews describe the ordeal with delivery, assembly and low-quality drawer fittings. Also, not always a complete set of kitchen cabinets is noted: there may not be enough internal shelves from the Mebel-Via company. Reviews are also full of customer dissatisfaction due to the failure to meet delivery and assembly deadlines. According to the agreements, delivery and assembly of furniture should take place within one or two days, in fact, the process dragged on for weeks, and buyers had to side by side with impressive boxes of disassembled furniture.
Cabinets and racks: reviews
Mebel-Via offers closed and open storage systems. Reviews with a plus sign are given to a large assortment, design, and the ability to choose colors. Wardrobes are produced for those who love the "wardrobe-compartment" system, and for those who are more comfortable using swing doors. Shelves and racks have a modern design and will suit any room in terms of color and size. These benefits have been noted in positive customer reviews.
Faced with the implementation of the transaction, some buyers discovered the negative aspects of working with Mebel-Via. The technical characteristics of the cabinet or rack, stated in the product passport, did not always correspond to the real state of affairs. Quite often, the doors of wardrobes did not slide well along the rails, and the racks wereunstable and could not withstand sufficient load. Also, a lot of indignation was expressed against the services of consultation, delivery, packaging and assembly.
Delivery
Delivery service for most buyers was a field for testing the safety margins of the nervous system. Moreover, the indignation relates both to the operators-consultants, and directly to the people delivering "Furniture-Via". Reviews of a negative tone prevail over positive assessments. Consumers note poor communication between the manufacturer and the logistics service, which is why the inconvenience falls on the shoulders of the buyer. Often, seeking an answer to questions about the arrival of long-purchased furniture at home, consumers in response heard frank rudeness or a complete lack of any answer, and sometimes outright lies.
But there are also positive assessments of the work, some users speak warmly of individual delivery workers, saying "thank you" to them by name. They point to the work of employees, thanks to whom they managed to quickly receive furniture, assemble it with high quality and at the same time maintain positive emotions and express gratitude to both the manufacturer and the logistician.
Complaints
The claims service has earned only negative ratings among Mebel-Via's customers. Customer reviews say that in this service it is impossible to get an answer to simple questions: when a refund will be made, a replacement of low-quality products has been made, where you can pick upmissing parts, etc. If we solve these problems in a short time and perform quality work at all stages of the passage of goods, the number of complaints could be significantly reduced.
In the domestic market, the problem of service is one of the unresolved. In Russia, they know how to do well, but they often poorly accompany production processes on the way to the final consumer. The service sector has not yet left its infancy, and in fact, during a crisis, it is precisely its work that helps the manufacturer to remain competitive even with the high cost of goods.
